FAQ

FAQ

The electronic collection of Erarta Museum features more than 5,000 works by contemporary artists. Our workshop creates reproductions of these works in any sizes without loss of quality even when significant zooming. By changing the scanning modes, we accurately convey all the nuances of the original color and texture. Ordering a print in Erarta Shop, you will not just decorate your house or office, but also will start your own fine art collection.

Print is a reproduction of painting on canvas or paper. Giclee (from the French giclee - spraying) is also a print, but handmade finished with paints, gels, varnishes and other materials. This approach allows creating a three-dimensional surface, applying «live» brush strokes, revealing the texture of canvas, simulating the aging of painting and achieving other special effects.

Giclee technique involves manual finishing of print on canvas. Erarta workshop masters use special texture gel or paint (oil), depending on the technique of the original. As a rule, they apply only the main strokes, covering up to 30% of the work surface.

In premium giclée gels and paints cover almost entire surface of print. So the reproduction acquires the special texture and maximum resemblance to the original.

Standard order will be ready within 7 working days from the date of payment. You can also place an urgent order (up to 3 working days) for additional fee.

There are several ways to pay for the order:

  • Cash
  • Bank card
  • Bank transfer
  • PayPal

Learn more

Via email: eshop@erarta.com or call: +7 800 222 68 91 (daily from 10:00 to 22:00).

Our address: 2, 29th line of Vasilievsky Ostrov, St. Petersburg, Russia, 199106

Erarta Museum of Contemporary Art

No. The order is taken into production only after 100% pre-payment is made.

The delivery in St. Petersburg is free if the order price exceeds 5000 rubles. If the order price is less than 5000 rubles, the delivery costs 300 rubles.

The premium delivery has no restrictions on dimensions and weight. The time of delivery is also shorter, and you can receive the order at any time convenient for you.

Yes. Select “Gift wrap” option in your shopping cart.

You can always get individual consultation by phone: +7 800 222 68 91 (daily from 10:00 to 22:00).

Go to your personal account, choose "Orders" and press "Pay" button.

It depends on the order and the destination. If the reproduction is not stretched on a stretcher, it will be folded and packed in tube. If the print is pulled on a stretcher, it will be wrapped with stretch film. When the order is delivered by a transport company, the print is additionally packed in bubble and cardboard.

Stretcher is a wooden frame that the print on canvas is pulled on.

We don’t have this service yet.

Our website offers the most popular sizes, but you can specify the individual parameters. There is only one limitation: the smallest side of the print should not exceed 1.3 meters.

  1. Wait 20 minutes and try again
  2. Try to pay via another browser
  3. Try to pay by another bank card
  4. Contact us by phone: +7 800 222 68 91 or by mail: eshop@erarta.com

We do not provide this service.

Yes. Specify in the comments that you need an invoice and our manager will give you the further instructions.